Last updated: August 4, 2026
Refund Policy — Boardraw
1. Scope
This Refund Policy explains when refunds may be available for paid Boardraw subscriptions. It applies to purchases made directly through Boardraw and should be read together with our Terms of Service.
2. Trial and Free Plans
Boardraw may offer a free plan or trial period. No refund is due for a free plan or trial because no payment is collected for that access. If you upgrade before a trial ends, the resulting payment is covered by the terms below.
3. Eligibility for a Refund
You may request a full refund for your first paid subscription charge if you contact us within 14 calendar days of that charge and have not made substantial use of the paid features or credits included with the subscription.
We may also approve a refund when:
- You were charged more than once for the same subscription period
- A technical error caused an incorrect charge
- Applicable consumer protection law requires a refund
Refund requests are reviewed individually. A refund is not guaranteed where the paid service or included credits have been substantially used, except where required by law.
4. Renewals and Cancellation
Subscriptions renew automatically according to the billing interval selected at checkout. You can cancel a subscription at any time. Cancellation stops future renewals, while your paid access normally remains available until the end of the current billing period.
Charges for renewals are generally non-refundable. We may consider an exception when you contact us promptly after an unintended renewal and have not substantially used the renewed service.
5. Non-Refundable Items
Unless required by law, the following are not refundable:
- Subscription time that has already been used
- Credits that have been used, consumed, or granted as part of a subscription
- Charges caused by failure to cancel before the renewal date
- Purchases made through a third-party platform, which are subject to that platform's refund rules
6. How to Request a Refund
Email darren94me@gmail.com from the email address associated with your Boardraw account. Include your account email, the charge date, the amount, and a brief explanation of your request. We may ask for additional information to verify the payment.
7. Processing Refunds
If approved, refunds are issued to the original payment method through our payment processor. The time it takes for the refund to appear depends on your bank or card issuer, but it commonly takes 5–10 business days after processing.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised date. The policy in effect when you made the relevant purchase will generally apply to that purchase, subject to applicable law.